Micro managing has been around for decades, and with the current condition of our economy business owners should consider using this technique to keep their companies above water.
As Founder & CEO of a SUCCESSFUL company I say you must micromanage and then micromanage some more! I want to know who called and when, what they wanted, what they bought, how we helped them, how we didn’t, what they liked and what they didn’t. I wear the badge of ‘control freak’ with pride. As a business owner, you too must micromanage and then repeat. Then circle back to make sure the task is getting done, and done right. With a small business you have to know everything that’s going on at all times. It’s your business, so you have a right and a responsibility to know everything that’s going on. Don’t be afraid to ask, How much does that cost? What are you doing now?
Most problems which occur in my own firm, as well as the others I’ve worked with, trace back to one fatal characteristic: lack of leadership. You can build confidence in your workforce, and inspire them to do their jobs well, by leading them through down times and presenting yourself as tough, no-nonsense, and confident. If you’re going to delegate, be careful not to completely bypass responsibility. You have to be there. You have to let workers know you are in it with them, but they’d better work hard when you’re not around. Don’t hit the golf course for nine holes and expect all projects and tasks to be commendable when you return. It is up to YOU the manager to check the final details. Much of the time the job won’t be right or worse, it won’t get done. And in a small business you don’t have the time or money to correct bad mistakes. So if you delegate tasks, watch your employees like a hawk until you are satisfied they are doing what they are supposed to; then keep watching.
Just as importantly, your employees should have a clear understanding of accountability. Once they catch on to your ‘quality control standards’ they’ll be accountability experts in no time. And in the end they’re honing a skill which will stay with them all throughout their career. And with employees like this you’ll have the confidence you need to know that your business will overcome future economic hardships.
Review:
1. Use micro management as a form of quality control
2. Know what’s going on at all times
3. Always check the final details
4. When delegating, don’t bypass your own responsibility
5. Teach your employees accountability